THESE TERMS & CONDITIONS APPLY TO THE USE OF THIS WEBSITE.

PLACING AN ORDER

You are deemed to have placed an order with us by ordering via our online checkout process or over the telephone with our sales team. Confirmation of your order will be sent by email or written confirmation will be posted giving you chance to check all details and correct any errors.

In some instances we may not be able to process the order These are::

1. If there has been a product or pricing error
2. If the goods are not available(an alternative will be offered)
3. If payment is not authorised
4. If it is logistically impossible for us to deliver goods to the location due to access or where service fees apply

We will notify the customer of any changes and/or additional charges. Should the customer accept the new revision the order will be processed, in the case that the customer does not accept the revision a full refund will be given.

PAYMENT

Online and telephone payments are processed by our secure payment system – Sage Pay.

DELIVERY

Delivery is included for the whole of Yorkshire, however we do deliver to additional areas but charges will apply out of Yorkshire please check our delivery zones for additional charges. PLEASE NOTE OUR LEAD TIMES ARE 10 – 12 WEEKS FROM ORDER AT THE MOMENT

Delivery lead times are shown in working days(Monday to Friday, excluding bank holidays) Once a delivery date has been confirmed, this may change due to unforeseen circumstances beyond our control ie lock-outs, strikes, works breakdown, transport breakdown ,shortage of materials etc, if you are having your building fitted by an independent company it is advisable to wait until delivery has been carried out before arranging this work.

When ordering a building consideration must be given to the access required, any delivery only will be to kerb side only, however if we are fitting the building a minimum of 8’ head clearance may be required for certain buildings to gain access to the base. If access is restricted please let us know at the time of order.

It is the customer responsibility to provide reasonable unobstructed access for the delivery/or fitting to take place.

Where this is not the case and access makes it impossible for us to deliver/or fit the building, it will be left at the nearest point to the property for the customer to handle, if the customer requests a return visit this will be subject to an additional charge of £60.00 plus a mileage cost. This will be determined on the distance traveled.

FAULTY GOODS

Every effort is made to ensure that your order arrives in good condition, however if you receive faulty or broken goods you should notify our office in writing within 48 hours.We will request photographic evidence of the damage.You should contact cs@york-timber.co.uk will the relevant information.

If the goods are damaged we will send out replacement parts and collect the damaged item/items . It is the customers responsibility to take reasonable care of the goods until they have been collected by ourselves.

RETURNS/CANCELLED ORDERS

We will except returns only for faulty goods(other than minor or cosmetic damage)returns will not be accepted if the goods have been ordered incorrect buy the customer or have a  bespoke element to them. It is the customers responsibility to meet all product return costs which will be taken from the final refund payment.

Refunds and reimbursements will be made to the customer as soon as possible and not exceeding 30 days.

CANCELLATION OF ORDER BEFORE DELIVERY

If an order has been placed but then needs to be cancelled by the customer this can be done via the phone direct to our sales team.  A full refund will be given if at least 48hrs notice is given. If cancellation is received after this time period no refund will be given, as the goods will have already been manufactured , all goods are made to order for the individual  customer .

INSTALLATION

The customer must provide a solid level base  ie  concrete, flag stones, decking etc

Reasonable unobstructed access some buildings may require head room of at least 8’. We require notice if the carry from kerbside is greater than 25mts. Due to health and safety legislation we are not able to carry sections over roofs hedges, fences etc. Clear access all round the base  is required.

All our buildings require additional room for the roof overhang which in the case of sheds is 3-4” either side or Log cabins 6” either side. Please allow for this when placing bases near to boundary walls.

If on arrival the base prepared by the customer is not to standard the installation may be aborted at the discretion of the fitting team or a disclaimer signed by the customer.

Upon aborted installations the product can be left for self assembly by the customer, or a new installation date arranged. The cost for new installation or re visit charge will be at our discretion depending on the distance to travel and size of building.

If you have any concerns over base requirements please contact us as soon as possible.

DIMENSIONS, SPECIFICATION AND ACCURACY

Although ever effort is made to make the information as accurate as possible the dimensions given are approximate and may vary slightly depending of each products therefore we are not able to give exact measurements for our buildings. Specifications are correct at time of publication but can be subject to alteration or withdrawal at any time without prior  notice to the customer.  It is our policy to seek to improve quality design and service and we reserve the right to amend, alter or change materials used at our discretion when it is deemed necessary.

PROTECTING YOUR BUILDING

We offer a 6 month manufactures warranty on all our buildings, which means if any fixture on the building becomes faulty within 6 months it will be replaced. This however does not cover acts of nature including damages caused by strong winds and gales. IE roof felt blowing  off or building blowing over  we therefore recommend that your new building is covered on your household insurance. It does not cover defaults due to the natural nature of the timber ie shrinkage or warping of timber which is beyond our control. We recommend a quality timber preservative is used annually to keep your building in good condition.

COMPLAINTS

In the event of a complaint or grievance the customer is required to make contact with our sales office on 01757 248927or by email to sales@yorktimberproducts.co.uk . stating their invoice number and nature of complaint. We will then endeavour to respond to any customer complaint with 5 working days of the complaint been made. A mutually acceptable remedy and timescale will be agreed with the customer.

PRICE MATCH

We try to offer the best prices available to reflect the quality of building we supply ,we may not be the cheapest due the quality of materials we use which may be more superior than our competitors, however if you find a product which is the same or similar we will try to price match or beat the price.