Placing an order

You are deemed to have placed an order with us by ordering via our online checkout process or over the telephone with our sales team. Confirmation of your order will be sent by email or written confirmation will be posted giving you a chance to check all details.Should any changes be required please contact our office by email stating what the changes are to be. Please state your name, postcode, order number and delivery date (if this has been agreed) and email to: sales@york-timber.co.uk

In some instances we may not be able to process the order. These are:

  1. If there has been a product or pricing error
  2. If the goods are not available (an alternative will be offered)
  3. If payment is not authorized
  4. If it is logistically impossible for us to deliver goods to the location due to access or where service fees apply

We will notify the customer of any changes and/or additional charges. Should the customer accept the new revision the order will be processed, in the case that the customer does not accept the revision a full refund will be given.

Payment

. Online payments are processed by our secure payment system via Sage pay.

Delivery

Delivery is available to Yorkshire and the surrounding areas, but some charges will apply please check our delivery zones for additional charges.

Delivery lead times are shown in working days (Monday to Friday, excluding bank holidays). Delivery is arranged to the convenience of both the customer and the company. While it is not possible to give accurate times, on the day of delivery our office will call you no later than 9 am to update you with an estimated time.

We will use all reasonable efforts to keep to the delivery date. In  circumstances beyond our control i.e lock-outs, strikes, machinery breakdown, transport breakdown, shortage of materials/workforce etc, we reserve the right for a reasonable extension of time. Notification of such changes will made as soon as possible. We cannot be held responsible for loss of earnings etc. in these circumstances.

If you are having your building fitted by an independent company it is advisable to wait until delivery has been carried out before arranging this work.

When ordering a building consideration must be given to the access required. Any “delivery only” orders will be to kerbside only, unless agreed otherwise. If you have chosen our fitting service, a minimum of 8 ft head clearance may be required for certain buildings to gain access to the base. If access is restricted please let us know at the time of order.

It is the customer responsibility to provide reasonable unobstructed access for the delivery/or fitting to take place.

Where this is not the case and access makes it impossible for us to deliver/or fit the building, it will be left at the nearest point to the property for the customer to handle, if the customer requests a return visit this will be subject to an additional charge of which the minimum cost will be  £50, but this may increase depending on the distance traveled.

Faulty Goods

Every effort is made to ensure that your order arrives in good condition, however if you receive faulty or broken goods you should notify our office within 48 hours. We will require photographic evidence of the damage together with a brief description and this is to be emailed to: cs@york-timber.co.uk. If the goods are damaged we will send out replacement parts and collect the damaged item/s. It is the customers responsibility to take reasonable care of the goods until they have been collected by ourselves.

Returns and Cancelled Orders

This returns policy is applicable to orders placed via the internet or via telephone orders only.

Your intention  to return your purchase must be made in writing to our customer services team at :

cs@york-timber.co.uk

The product must be unused and returned to us within 14 days of purchase. It is the customers responsibility to arrange and pay for the return of the goods.If requested Timclad T/A York Timber can arrange to uplift the goods from the customer, however a carriage charge will be made for this service.The cost of this will be deducted from the refund of goods returned

Orders which are cut and custom made to your requirements will not be exchanged or refunded.

Timclad Ltd T/A York Timber will not accept any product/s for return if it has been assembled, modified or customized in any way including being subject to the application of chemicals or paints.

It is your responsibility to arrange for the product to be delivered to the said returns address: Unit 4, Breighton Industrial Estate Bubwith YO8 6DJ. Delivery charges applied to your order will not be refunded.We reserve the right to refuse a return if the product is not in the condition it was delivered. We will also require a copy of proof of purchase and payment.

You will receive a full refund of the price paid once the goods have been accepted by Timclad Ltd T/A York Timber  and they have been deemed to be in the original delivery state.

Refunds and reimbursements will be made to the customer as soon as possible and not exceeding 30 days.

Cancellation before delivery

If an order has been placed but then needs to be cancelled by the customer this can be done via email to sales@york-timber.co.uk. Please give 7 days notice of your intention to cancel.

Installation

The customer must provide a solid level base, i.e concrete, flag stones, decking etc

Reasonable unobstructed access is required, some buildings may require head room of at least 8 ft. We require notice if the carry from kerbside is greater than 25 meters. Due to health and safety legislation we are not able to carry sections over roofs hedges, fences etc. Clear access all round the base is required.

All our buildings require additional room for the roof overhang, allow a 10 inch clearance all around the building. Please allow for this when placing bases near to boundary walls.

If on arrival the base prepared by the customer is not to a sufficient standard, the installation may be suspended at the discretion of the fitting team or a disclaimer will be required,signed by the customer, This disclaimer will void any warranty due to the inadequacy of the base supplied by the customer.

Upon suspended installations the product can be left for self assembly by the customer, or a new installation date arranged. A return visit will be subject to an additional re-visit charge of £50 plus travelling costs depending upon the installation area.

If you have any concerns over base requirements please contact us as soon as possible.

Dimensions, specification and accuracy

Although every effort is made to make the information as accurate as possible the dimensions given are approximate and may vary slightly.  Therefore we are not able to give exact measurements for our buildings. Specifications are correct at time of publication but can be subject to alteration or withdrawal at any time without prior notice to the customer. It is our policy to seek to improve quality design and service and we reserve the right to amend, alter or change materials used at our discretion when it is deemed necessary.

Protecting your building

We offer a 12 month manufacturers warranty on all our buildings.This however does not cover acts of nature including damages caused by extreme weather conditions, flooding, strong winds, gales etc. We strongly recommend that your new building is covered on your household insurance.

Timber is a natural product. Splits, warping and knot holes can occur. Unfortunately,these are beyond our control and no liability can be accepted by Timclad Ltd T/A York Timber if this should happen. Some movement may occur after delivery. To minimize expansion and contraction it is essential to maintain your building. We recommend the application of an oil based wood preservative upon installation and annually thereafter.

Complaints

In the event of a complaint or grievance the customer is required to make contact by email to:

cs@york-timber.co.uk

Please state the following: name, invoice number, delivery date and nature of complaint. We will respond to any customer complaint with 5 working days of the complaint been made. A mutually acceptable remedy and timescale will be agreed between the company and the customer.

Price match

We try to offer the best prices available to reflect the quality of building we supply, we may not be the cheapest due the quality of materials we use which may be  superior to our competitors. However if you find a product which is the same or similar we will try to price match or beat the price.In this instance please contact our sales office on 01757 248927 – Opt 1.